Return to Work
A SHARED ACCOUNTABILITY
Focus On the First 30 Days
Time matters. The faster we respond to a claim, connect the worker to the right treatment, and help them get back to work, the better. In 2024, our focus has been on the critical first 30 days after an injury, and it’s making a difference. With the right support at the right time, more people are getting back to work sooner. Because we all want the same thing – Nova Scotians working.
Service Excellence. Faster Response.
Providing efficient and effective service is at the heart of how we’re improving outcomes. We’ve set new service level standards for the first 30 days.
Timely contact in 2 days
Decisions in 7 days
Payment in 15 days
Response in 2 days
Jim MacDonald had never missed a day of work. Like for so many of us, work was more than just a paycheque.
It was meaningful. Enriching. It gave a sense of purpose and contributed significantly to his overall wellbeing.
Until one fateful day in the spring of 2023 when Jim, an appliance salesperson at a Dartmouth hardware store, went to move a heavy box. This was a routine task he’d done hundreds of times before but like the dryer that suddenly collapsed out of it, so too did Jim’s life change in an instant.
A hospital visit the next day revealed a shattered pelvis and torn rotator cuff.
Injuries in the workplace are unexpected, unpredictable and far too often, a shocking upheaval in a person’s daily life.
The Impact We Can Make
Play Video
Protecting More People from More Kinds of Injury
In 2024, we expanded coverage to include gradual onset psychological injury. This promotes psychologically safe workplaces and help injured workers get back to work sooner.
Return to Work
A SHARED ACCOUNTABILITY
Focus On the First 30 Days
Time matters. The faster we respond to a claim, connect the worker to the right treatment, and help them get back to work, the better. In 2024, our focus has been on the critical first 30 days after an injury, and it’s making a difference. With the right support at the right time, more people are getting back to work sooner. Because we all want the same thing – Nova Scotians working.
Service Excellence. Faster Response.
Providing efficient and effective service is at the heart of how we’re improving outcomes. We’ve set new service level standards for
the first 30 days.
Timely contact
in 2 days
Decisions in 7 days
Payment in 15 days
Response in 2 days
Jim MacDonald had never missed a day of work. Like for so many of us, work was more than just a paycheque.
It was meaningful. Enriching. It gave a sense of purpose and contributed significantly to his overall wellbeing.
Until one fateful day in the spring of 2023 when Jim, an appliance salesperson at a Dartmouth hardware store, went to move a heavy box. This was a routine task he’d done hundreds of times before but like the dryer that suddenly collapsed out of it, so too did Jim’s life change in an instant.
A hospital visit the next day revealed a shattered pelvis and torn rotator cuff.
Injuries in the workplace are unexpected, unpredictable and far too often, a shocking upheaval in a person’s daily life.
The Impact We Can Make
Play Video
Protecting More People from More Kinds of Injury
Play Video
In 2024, we expanded coverage to include gradual onset psychological injury. This promotes psychologically safe workplaces and help injured workers get back to work sooner.
